I’ve been reflecting on my 30 years helping Galson clients with their challenges, and 24 years as Client Service Manager. I’m pleased that Galson, now SGS Galson Laboratories’, significant growth has always come with enhancement of our ability to provide the best client service in the industrial hygiene industry. This is exemplified by the time we spend on the phone, LiveChat and email, the positive feedback we get from our clients, and of course the repeat and new business we receive.
SGS Galson is always trying to raise the bar by providing new and better services, and improved client service. Our latest improvement is the addition of an extra hour of Client Service Representative support, available at the end of each weekday. We are now available to answer you calls and chats until 9pm EST and 6pm PST on weekdays!
To assure that we’re able to cover the additional client service time, we recently hired our tenth Client Service Representative, Lauren Willert, who will be assisting you from our newly-established Client Service Center in Anchorage, AK. Anchorage is our seventh client servicecenter, which also includes, Irvine, CA, Houston, TX, Stevens Point, WI, Charleston, SC, Mississauga, ON, and our home office in East Syracuse, NY.
No matter where you are, we strive to provide the highest service levels possible. I’ve always thought of our Client Service department and clients as trusted partners, and it’s your trust we plan to continue to earn.
We’re always available to help and now even more than ever. Again, we’re available Monday through Friday, 8am-9pm EST, at 1-888-432-5227 (LABS) or through the onlineIH Live Chat. And, of course, we’re on call 24/7/365.
Thanks, as always, for trusting in SGS Galson Laboratories.