SGS Galson Laboratories, a world leader in industrial hygiene analysis and monitoring solutions, recently expanded its client service offerings, making its online IH Live Chat function available from phones and tablets.
Easily accessible via mobile.galsonlabs.com, the service is an updated version of the popular IH Live Chat, optimized for mobile devices. It is an intuitive and convenient way for clients to place media orders and receive instant help on the go from client service representatives.
Pam Weaver, SGS Galson Client Service Manager,said, “With the IH Live Chat for phones and tablets, our clients can get their questions answered in the field when WiFi is not available, or get help on the spot while sampling. The service is easy to use and available 13 hours a day.”
After a chat session ends, the transcript is emailed to the clients, providing a record of the discussion for future reference.
Vice President of Industrial Hygiene, Joe Unangst, said, “Worker health and safety demands quick answers and our IH Live Chat function for phones and tablets provides instant access to our client service professionals to help resolve important challenges.It’s the equivalent of texting us for a quick response.”
SGS Galson Laboratories has seven Client Service Centers across North America and its 10 award-winning client service representatives are available Monday through Friday, 8am-9pm EST through the online IH Live Chat or at 1-888-432-5227 (LABS).