Recently presented with the LiveHelpNow Challenge award for March 2015,SGS Galson Laboratories, a world leader in industrial hygiene analysis and monitoring solutions, has now been recognized for the high quality of its client service for the twelfth consecutive month.
The LiveHelpNow Challenge is a monthly ranking that measures the top 100 companies providing exceptional client service. A company’s score is calculated using multiple metrics, including client survey results, resolution rates, operator effectiveness and proactive service, and SGS Galson has now made the list every month since the April 2014 launch of the Challenge.
Vice President of Industrial Hygiene, Joe Unangst, said,”Client service is a top priority at SGS Galson, and I’m very proud for consistently meeting or exceeding our clients’ needs.”
SGS Galson recently hired its tenth Client Service Representative and opened its seventh Client Service Center across North America, including the newest in Anchorage, Alaska. “We want to help every single client resolve their problem, and I’m thrilled our efforts are meeting the top standards,” said Pam Weaver, SGS Galson Client Service Manager.
SGS Galson Laboratories client services representatives are available Monday through Friday, 8am-9pm EST, at 1-888-432-5227 (LABS) or through the online IH Live Chat.
For more information about the LiveHelpNow Challenge, please visit: http://bit.ly/1IoaOjj