Dear Customers:

As you know, the State of California has issued a shelter-in-place to safeguard public health and safety. This is an unprecedented move by our elected officials to match the unprecedented threat that we are facing with COVID-19. During this time of heighted concern, we want to be transparent about our plans to do our part and detail the steps we are taking to continue to provide you with support. We are committed to monitoring the situation, providing regular updates, and remaining agile to update our response based on WHO (World Health Organization), CDC (Center for Disease Control) and government specific guidance.

As of Friday 3/20/20, our office at 16 Technology Drive, Suite 132, in Irvine, CA has temporarily suspended operations in accordance with the applicable governmental order for the duration that order remains in effect.

We have activated our comprehensive Business Continuity plans which are designed to deal with any type of business disruption. Our plans are continuously enhanced with specific information, such as WHO guidance for COVID-19. Close collaboration between our Operational Integrity, Health and Safety professionals and our global teams ensures the latest response information is available to our network. During this temporary suspension of service, please send all equipment to our Texas office at 3828 Hughes Ct. Suite 207, Dickinson, TX 77539. Samples may also be shipped to our Texas office, or our laboratory at 6601 Kirkville Rd. East Syracuse, NY 13057. Please call us at +1 888 432 5227 with any questions.

We have also setup a Regional Crisis Management Team that meets daily, monitors the situation closely and provides regional guidance on preventive measures to be taken by our management team, in order to avoid the presence of the virus on our premises, protect our team members and minimize disruption of our operations.

Since the outbreak of the coronavirus our top priority has been the health and safety of our people and our customers. We will continue to send any necessary updates as the situation evolves and encourage you to get in touch with us if you have any questions or concerns.

Thank you and stay safe,